Company Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters.Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:
- Take a class at Hamburger University
- Sample future items in our Test Kitchen
- Utilize the latest technology to connect with your team around the globe
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
Job Description:
The Manager of Global Menu Coffee & Beverage Technology is a newly created opportunity to help lead and change how McDonald’s develops and executes its coffee portfolio - reaching millions of people daily. This role will serve as the global technical resource - impacting taste, quality and influencing the equipment and operations within the McDonald’s system. This role will support the Global Menu Strategy team and country Coffee/Menu, Supply Chain, and Operation teams.
Qualifications:
Technical coffee processing knowledge, from bean to cup
- Familiarity with coffee chemistry and reaction throughout processing and brewing
- Experience in coffee analytical testing equipment & interpretation of analytical data (E.g., roast color analysis, micron/particle size analysis, moisture & oxygen analysis, TDS, pH, etc.)
- Knowledge and experience in
- (i) Green coffee selection/grading,
- (ii) Roasting and processing expertise - roast profiles, roast quality control charting, grinding, and packaging
- (iii) Coffee brewing equipment, methods, and extraction methodology - brewing fundamentals and impact on final product experience
Coffee operations expertise, particularly in a high-throughput, multi-location restaurant/café/food service environment
- Understanding of an inline beverage service and experience developing standards and procedures
- Understanding of critical-to-quality consumer-facing attributes (milk steaming, etc.) and experience troubleshooting these issues in a café environment
- Experience training both baristas and restraint staff members preparing coffee
Coffee menu developmentand culinary expertise
- Technical R&D experience in coffee roast profile development, blend development and drink/recipe development
- Knowledgeable across a complete coffee drink portfolio (espresso and espresso-based beverages, drip coffee, cold coffee, etc.)
- Demonstrated success working with and influencing cross-functional teams and stakeholders at different levels, including comfort soliciting input both formally and informally
- Comfortable juggling multiple projects and the needs of various stakeholders
- Bachelor’s or master’s degree, or equivalent work experience
Beneficial, but not required
- CQI or SCA sensory trained & certified in coffee cupping
- Experienced & knowledgeable in SCA brewing & cupping protocols/practices
- Barista certifications/training
- Experience with bakery production and bakery goods
- End-to-end product development, scaleup, and deployment
- Experience in a global role, working with and influencing country teams
Additional Information:
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
